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Please note:

these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms + Conditions.

HOW DO I CONTACT THE ALUMNI BRAND?

This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.

I HAVE A SUGGESTION...

We would love to hear from you! Get in touch with our customer service team by visiting our Contact Us page.

CAN I POST A REVIEW?

Yes, you can post a review for any item. Make sure you are logged-in to your account and click on Write a Review next to the desired product. Your review will not appear right away as it will take a little while to be processed.

I HAVE A QUESTION THAT IS NOT ANSWERED HERE.

Our FAQ section should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.

HOW DO I CONTACT THE ALUMNI BRAND?

This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.

ACCOUNT INFORMATION

HOW DO I CREATE AN ACCOUNT?

  • Go to the SIGN IN / REGISTERpage and click “Create an Account”.
  • Complete all the required fields (indicated by an asterisk *)
  • Click Submit!

I FORGOT MY PASSWORD – WHAT SHOULD I DO ?

Go to My Account and click the “Forgot It” link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email was sent.

I NEED TO CHANGE MY ADDRESS OR OTHER DETAILS. WHAT SHOULD I DO ?

Please log in to your account to change your personal details on your profile. Unfortunately, we cannot change the registered email address. Please note we cannot change any information once an order is submitted. These changes will only apply to your profile.