HOW DO I SHOP ONLINE?
Select an item from anywhere on the site, choose a color, size, and quantity, and then add to your shopping cart. When you have finished shopping, follow the checkout procedure.
The total cost of the order is the price of the products ordered plus gift box (if selected), tax, and shipping. At checkout, you can review and change your order details on the Order Summary page. When you’re ready to complete your order, click the “Check Out” button, and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.
HOW DO I PAY FOR MY ORDER?
ALUMNI gladly accepts PayPal. We do not accept Bill Me Later, C.O.D. or checks at this time.
I DO NOT HAVE A PAYPAL ACCOUNT, CAN I STILL PLACE ORDER ONLINE ?
Of course you can by simply linking your Visa, MasterCard, Discover, or American Express cards to your Paypal account and then use it to purchase your order. You cannot link a gift card, prepaid card or a one-time-use card to your Paypal account, though.
CAN I SPLIT PAYMENT WITH A GIFT CARD AND CREDIT CARD?
Yes, you can use multiple ALUMNI gift cards and pay the balance with a credit card or PayPal.
WHEN WILL I BE CHARGED?
Upon placing the order, we will obtain a credit card authorization for the entire order value. Once the items ship, we will request payment from the credit card. You will only be charged for the items that shipped. If an order cancels, the authorization will drop off in 5-7 business days from the date the order was placed but may take up to 30 days depending on your issuing bank. Please contact your bank directly if this authorization hold does not drop off.
I WANT TO GET AN ITEM THAT’S NOT AVAILABLE.
At this time, we do not accept pre-orders or backorders on out-of-stock merchandise. However, you can sign up for a “back in stock” notification after selecting a product that is out of stock. Simply click on “Email Me When Back In Stock” and enter your email. We will notify you if the item comes back in stock within 30 days. Please check back periodically as we continually receive shipments of new items.
HOW LONG CAN I KEEP ITEMS IN MY CART?
Products remain in your cart for as long as you have an active session, but inventory is not guaranteed until submit your order.
CAN I ORDER OVER THE PHONE?
Our Customer Center is always ready to assist. Please call 1-866-822-4516 and an agent will be happy to take your order. Please be ready with the items you would like to purchase, billing and shipping address, and payment information.
I CANNOT PROCESS MY ORDER USING PAYPAL.
If you are trying to place an order with PayPal, please make sure the method of payment set in PayPal has enough funds. Also, please be sure your PayPal profile is up to date with the correct shipping and email address you are using to place your order.
I AM HAVING PROBLEMS SUBMITTING AN ORDER.
Try clearing the cookies and caches on your browser. Then, log back into your account. To do this, you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “delete cookies” and hit OK.
If further problems persist please note the type of error you are getting and contact our customer service at 1-866-822-4516. An agent will be happy to take your order and help resolve the issue.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We currently only ship to U.S. addresses, including the 48 contiguous states, Hawaii, and Alaska.
WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?
If an item you have ordered is unavailable, you will receive an email notification. You will not be charged for the item if it is cancelled.