WHAT IS YOUR RETURN POLICY?
U.S. ONLINE RETURN POLICY
Merchandise purchased on www.mydetroitalumnibrand.com in its original condition (new, unused and unwashed) with tags attached must be returned to our warehouse within 30 days of the ship date found on the packing list. Please include the return form included in your package to ensure timely processing. Refunds will be issued based on the original form of payment. ALUMNI reserves the right to limit or deny returns or exchanges.Please allow up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.Merchandise received as a gift may be returned for a full refund to the person who purchased the gift or an online promo code can be issued to the person who received the gift. To receive a promo code, please include the email address that you would like it sent to in the comments section of your Return Form. We will then email you a one-time use coupon code in the amount of the purchase, which can be redeemed only online.
all returns are subject to a 25% restocking fee plus the cost of shipping
PAYPAL RETURN POLICY
You may return PayPal purchases by mail to mydetroitalumnibrand.com for a full refund. If you mail your return, your PayPal account will be refunded directly.
WHAT SHOULD I DO IF THERE’S A PROBLEM WITH MY ORDER?
If you have experienced a problem with your order, please contact our customer service team by visiting our Contact Us page.